Privacy policy

What is a privacy policy and why is it important?

A privacy policy is a set of regulations designed to protect users’ personal data when they access a website or use services. It reflects the business’s legal responsibility, credibility, and commitment to lawful operations.

Why it matters for both users and businesses

• Ensures personal privacy rights
• Prevents unauthorized data leaks or exploitation
• Builds trust and brand reputation
• Complies with laws such as the Cybersecurity Law and Personal Data Protection Law

What information do we collect from customers?

We collect only the minimum necessary information to provide the best service, including:

Types of information collected

• Full name
• Phone number, email
• Support request details
• Behavioral data: visited pages, access times, search actions

When data is collected

• When filling out contact forms
• When placing orders or requesting consultations
• When joining promotional programs or campaigns

How do we use your information?

Personal data is used with clear, lawful purposes. It is never abused or shared without authorization.

Main purposes of use

• To recommend suitable products or services
• To send announcements or promotions
• To improve customer support quality
• To handle complaints and feedback

Note: All uses require prior customer consent unless otherwise required by law.

How long do we retain personal data?

Customer data is retained until:

• You request deletion
• No interaction occurs for 6 months
• The data is found to be inaccurate or violates our policy

Data deletion mechanisms

• Automatically after the set retention period
• Manually upon customer request
• Suspicious or fake data is removed from the system

What to do if your data is leaked?

If a data breach occurs, customers are advised to:

Action	Purpose
Change your login password	Prevent unauthorized access
Notify us immediately	Enable fast response and support
File a formal complaint	Protect your personal rights

Dji Đại Lợi will proactively notify customers of any system-related violations and cooperate with authorities for timely resolution.

What are your rights regarding your personal data?

We respect and protect your rights to the information you provide.

Your main rights include:

• Review, update, or modify your data
• Request deletion or restricted usage
• File complaints if data is misused

How to exercise your rights: Contact us via email, hotline, or directly through the website djidailoi.vn.

How do we handle complaints related to personal data?

We follow a clear 3-step process for handling customer complaints:

1. Receive complaints via email, hotline, or social media
2. Verify and respond within 48 hours
3. Forward the case to authorities if it exceeds internal resolution scope

We are committed to resolving complaints transparently, lawfully, and with customer interests as top priority.

Can this privacy policy change?

Yes. The policy may be updated periodically to reflect legal changes or user needs.

Policy update process

• All updates are posted on our website
• The most recent version is always displayed clearly

Customers are encouraged to check the policy regularly to stay informed about their rights and obligations.

Who is responsible for data protection at Dji Đại Lợi?

The responsible entity is: Vinh Tùng Trading Co., Ltd – Dji Đại Lợi

Contact information:

• Hotline: 0888 666 279
• Email: lienhe@vinhtung.vn
• Website: www.djidailoi.vn
• Address: QL1A, Quang Tin Hamlet, Phuoc Loc Commune, Gia Lai, Vietnam

Google Maps Address:

Is this privacy policy compliant with Vietnamese law?

Yes. Our privacy policy fully complies with the following regulations:

• Cybersecurity Law 2018
• Law on Consumer Protection
• Decree No. 13/2023/ND-CP on personal data protection

This ensures customers can safely share their information with Dji Đại Lợi.

FAQs about our privacy policy

Can I request to delete my personal data?

Yes. Please contact us via email or hotline, and we will proceed according to our internal process.

Is my data shared with third parties?

No. We do not share customer data with any third parties unless required by law.

Does this policy apply to third-party advertising?

No. This policy does not cover third-party ads or links on our website.

Can I update the personal information I’ve provided?

Yes. You may request to update your data via email or through your customer account interface (if available).

Dji Đại Lợi is committed to protecting customer privacy and personal data to the highest standards. All data collection, usage, and storage activities are transparent, lawful, and centered on consumer protection.