Genuine warranty

WHY YOU SHOULD USE AN AUTHORIZED DJI WARRANTY CENTER

Avoid the risks of unauthorized repairs

Using non-DJI service centers may:

• Void your official DJI warranty
• Cause further damage due to poor repair quality
• Replace components with low-grade or incompatible parts

Warning: DJI Vietnam does not support warranty for devices modified or repaired by third parties.

Ensure genuine DJI parts and certified technicians

Only authorized centers like DJI Dai Loi have:

• Factory-trained technicians certified by DJI
• Access to internal diagnostic tools and software
• Guaranteed restoration of drone performance to factory condition

Access free software support and firmware upgrades

Authorized warranty centers provide:

• Free firmware updates directly from DJI
• Calibration of sensors and cameras
• Syncing with DJI software (DJI Assistant, DJI Fly…)

These updates ensure operational safety and optimal drone performance.

DJI DAI LOI – OFFICIAL DJI AGRICULTURAL DRONE WARRANTY CENTER

DJI Dai Loi is an authorized warranty and repair center for DJI agricultural drones such as the T10, T20P, T30, and T40.

• Branches in Hanoi, Ho Chi Minh City, and provinces across Southern Vietnam
• Licensed to perform official repairs, part replacements, and software updates
• Free technical inspection and quote before service

Official DJI Vietnam authorization

DJI Dai Loi holds:

• Official certification from DJI distributor A.S.T Global
• A global service center code in DJI's warranty system
• Direct access to DJI’s internal diagnostic software

Transparent warranty policy

Customers at DJI Dai Loi benefit from:

• Clear intake and repair processes
• Written diagnostic reports
• No hidden fees or unauthorized charges

DJI AGRICULTURAL DRONE WARRANTY TERMS IN VIETNAM

Standard warranty periods by product

Product	Warranty Period
T10, T20P, T30, T40 drones	12 months
Remote controllers (RC)	12 months
Intelligent batteries	6 months or 200 charges
Chargers, charging hubs	6 months
Spray system parts	6–9 months (model-based)

Products must be unaltered, sealed, and without hardware tampering to be eligible for warranty.

Warranty vs. Non-warranty Issues

Covered under warranty:

• Factory defects (camera, sensors, propellers, GPS)
• Swollen battery under 200 charge cycles
• Signal loss on remote (not from user mishandling)

Not covered under warranty:

• Crashes due to pilot error or no-fly zone violations
• Water damage from improper usage
• Unauthorized disassembly or third-party repair

When Will DJI Replace a Product?

You’re eligible for a new replacement drone if:

1. Severe factory defect within 7 days of purchase
2. Product is beyond repair and DJI recommends replacement
3. DJI Care Refresh is active and user opts for replacement

Recommendation: Purchase DJI Care Refresh for quick replacements in case of accidents.

Battery and Accessory Warranty

• DJI smart batteries under 200 cycles and with minor swelling may be covered
• Remote controllers, sensors, and GPS modules are warrantied if manufacturer defects occur
• Cables, antennas, or gimbal protectors broken by external impact are not covered

HOW TO CHECK AND ACTIVATE DJI WARRANTY

Method 1: Use DJI’s official warranty check tool

1. Visit: https://service.dji.com/verify
2. Enter your product’s Serial Number (SN)
3. Click "Verify" to check your warranty status

Method 2: Use DJI Assistant or DJI Fly

• Connect your drone to DJI software
• The system will detect your SN and show warranty info

Activating DJI warranty for new devices

Steps to activate warranty for newly purchased drones:

1. Power on the device and connect to DJI Agras app
2. First internet connection triggers “Activate Now”
3. Confirm DJI ID and complete activation
4. Warranty starts from the activation date (not purchase date)

If not activated within 30 days, warranty defaults to factory shipping date.

Does dji care refresh need separate activation?

Yes. DJI Care Refresh is an extended service plan that allows drone replacement for a small fee in case of:

• Crashes
• Water damage
• Impact accidents

To activate:

1. Go to: https://service.dji.com/care
2. Enter serial number and validate condition (video may be required)
3. Pay for 1-year or 2-year Care package

Activation must be done within 48 hours after product activation.

DJI WARRANTY SERVICE PROCESS AT DAI LOI

Step 1: Product intake and preliminary inspection

When you bring a drone to DJI Dai Loi:

• Technicians perform initial tests
• Record physical condition (frame, propellers, camera, RC…)
• Document signed intake form

Step 2: Report findings and suggest resolution

After diagnosis, DJI Dai Loi provides:

• Free warranty (if eligible)
• Repair quote (if outside warranty scope)
• Upgrade or replacement recommendations

Step 3: In-house repair or shipment to DJI

• Minor issues: handled on-site (software errors, calibration…)
• Major issues: sent to DJI Vietnam/China (mainboard, camera, RC…)

Step 4: Return time estimate

• 3–5 working days: if repairable locally
• 7–20 working days: if sent to DJI (depending on issue and logistics)

CONTACT DJI DAI LOI FOR FASTEST WARRANTY SUPPORT

Online service request channels

• Website: www.djidailoi.vn
• Facebook Messenger: DJI Dai Loi Agricultural Drones
• Zalo Support: 0888 666 279

Working hours and free consultations

• Monday–Saturday: 8:00 AM to 5:00 PM
• In-house technician support
• Free diagnostics before quote

Address and Contact Info

• Head Office: QL1A, Quang Tin Village, Tuy Phuoc, Gia Lai, Vietnam
• Branch 1: 524 Tran Hung Dao, Quy Nhon, Binh Dinh
• Branch 2: 254 Hung Vuong, Quy Nhon, Binh Dinh
• Warranty Hotline: 0888.33.66.99
• Tech Support Hotline: 0983.823.336
• Email: lienhe@vinhtung.vn

Address Google Maps:

FREQUENTLY ASKED QUESTIONS – DJI AGRICULTURAL DRONE WARRANTY

Is a crashed DJI drone covered under warranty?

No, user-caused damage is not covered unless you purchased DJI Care Refresh.

Is grey-market or hand-carried DJI product covered?

Only if it's an international version, not region-locked, and still within global warranty. Most Vietnam centers accept only locally distributed units.

Can I claim warranty without a receipt?

Possibly, if the unit hasn't been activated too long and has a valid serial number. However, keeping your invoice is highly recommended.

What’s the difference between DJI warranty and DJI Care Refresh?

Feature	DJI Warranty	DJI Care Refresh
Hardware defects	Yes	Yes
Accidental damage	No	Yes (replacement)
Coverage scope	Limited	Broad (2/year)
Cost	Free	Paid plan
Activation condition	Valid SN	Within 48 hours

From diagnostics and firmware updates to full replacements, DJI Dai Loi offers transparent and professional DJI drone warranty services in Vietnam. If you need fast and official support, contact DJI Dai Loi today for reliable service.