Payment guide

Accepted payment methods

We support various flexible payment methods, including:

• Cash payment at the store or upon delivery (COD)
• Bank transfer
• Domestic ATM, Visa, or Mastercard
• Installment plans with preferential interest rates depending on current promotions

Customers can choose the method that best suits their financial needs and usage.

Specific methods and payment process

In-store payment at DJI Đại Lợi showroom

Steps:

1. Visit djidailoi.vn to explore products and get consultation.
2. Go directly to our main store or nearest branch:
   • Head office: QL1A, Quảng Tín Hamlet, Tuy Phước Commune, Gia Lai Province (formerly Bình Định)
   • Branch 1: 524 Trần Hưng Đạo, Quy Nhơn Ward, Gia Lai Province
   • Branch 2: 351 Lê Hồng Phong, Quy Nhơn Ward, Gia Lai Province
   • Branch 3: 254 Hùng Vương, Quy Nhơn Ward, Gia Lai Province
3. Check the product in person and make payment at the counter via cash, bank transfer, or card (ATM/Visa/Mastercard).

Payment on delivery (COD)

Steps:

1. Place an order via the website or call the hotline for consultation.
2. Our staff will confirm your order by phone or Zalo.
3. DJI Đại Lợi will package and deliver the product to your location.
4. Pay in cash after receiving and checking the goods.

Note: Only pay after carefully inspecting the product and being satisfied with the order.

Bank transfer payment

Steps:

1. Explore products and place an order through the website or hotline.
2. Our staff will confirm your purchase details via phone.
3. The company will pack and deliver the order to the provided address.
4. Customers make a bank transfer to the official account provided.

Important:
Only transfer to the bank account officially provided via hotline or written contract. Do not transfer money based on unverified information to ensure safety.

Payment security policy

DJI Đại Lợi applies strict security measures to protect customer rights:

• All website access is encrypted to protect user data
• No card information is stored on our system
• All transactions go through verified, secure bank gateways

For online transactions:

• Always double-check the transfer content, clearly noting: "Payment for [product name]"
• For assistance, contact our hotline or Zalo on the website to verify official account details before transferring money

Complaint resolution policy

In the event of any error or unusual transaction, DJI Đại Lợi is ready to assist and resolve the issue within 1 working hour from the time of receiving the complaint.

Channels for submitting complaints:

• Customer support hotline: 0983 823 336
• In person at DJI Đại Lợi showrooms or branches
• Head office: QL1A, Quảng Tín Hamlet, Tuy Phước Commune, Gia Lai Province (formerly Bình Định)

Our commitment: Every complaint or feedback will be received, reviewed, and resolved thoroughly and fairly, with customer rights as our top priority.

If you need payment support or order assistance, feel free to contact DJI Đại Lợi via:

• Website: djidailoi.vn
• Hotline/Zalo: 0888 666 279
• Directly at our store

We’re always ready to support you!